Politique de remboursement

Returns

We have a 30-day return policy for eligible non-perishable items. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. Proof of purchase may be required.

For food safety reasons, opened food products are not eligible for return or refund, including returns based on personal taste preferences. Once a food item has been opened, we are unable to accept it back for resale.

To request a return, please contact us at info@rudcafood.com. If your return is approved, we will provide a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us as soon as possible if an item arrives damaged, defective, or incorrect. We will review the issue and provide an appropriate resolution when applicable.

We may request your order number and photos of the product and packaging to help us evaluate the issue.

Exceptions / non-returnable items

Certain items cannot be returned, including:

• Perishable goods, including refrigerated, frozen, meat, seafood, and other temperature-sensitive products
• Opened food products
• Custom or special-order products
• Personal care and beauty products when applicable
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Please contact us if you have questions about the return eligibility of a specific item.

Exchanges

Eligible unopened and non-perishable items may be exchanged within 30 days of delivery.

Please contact us before sending any item back. Opened food products and perishable goods are not eligible for exchange.

Depending on the item and availability, we may arrange an exchange directly or ask you to return the original item and place a new order.

Original shipping charges

Original shipping charges are generally non-refundable unless the return is required because of an error on our part.

Approved returns receive a prepaid return shipping label at no cost to the customer.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

For any return or refund questions, contact us at rudcafood@gmail.com