Eligible non-perishable items may be returned within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Opened food products and perishable items are not eligible for return.

Perishable and temperature-sensitive products, including refrigerated or frozen foods, meat, seafood, and similar items, cannot be returned. Opened food products, custom or special-order items, sale items, and gift cards are also non-returnable unless the item arrived damaged, defective, or incorrect.

Please contact us as soon as possible after delivery. We may ask for your order number and photos of the product and packaging so we can review the issue and provide the appropriate resolution.

No. For approved eligible returns, Rudcafood provides a prepaid return shipping label. Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Original shipping charges are generally non-refundable unless the return is due to an error by Rudcafood, such as receiving an incorrect or damaged item.

Eligible unopened, unused, non-perishable products may qualify for an exchange within 30 days of delivery. Please contact us first. Depending on product availability, we may arrange an exchange or ask you to return the item and place a new order.

Once your approved return is received and inspected, the refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

Contact Rudcafood Customer Support before sending anything back. Please include your order number and a brief description of the issue. If necessary, we may request photos of the product and packaging.