Frequently Asked Questions
Quick answers
Find answers about shipping, tracking, and returns.
How much does shipping cost?
Shipping costs depend on your destination and the service used. We ship with UPS and USPS. Please see Shipping Info for our published delivery terms.
How can I track my order?
We email you a tracking link when your order ships.
Can I collect my order in person?
We are a delivery-only store and do not offer in-store pickup. Orders ship from our warehouse in Morganville, New Jersey.
Is there a minimum order amount?
No. There is no minimum order amount. Shipping charges apply according to the available checkout option.
Can I return an item?
You may request a return for an eligible non-perishable item within 30 days of receiving your order. It must be unused, unopened, and in its original packaging. Exclusions apply; please read our Refund Policy before requesting a return.
What if an item arrives damaged, defective, or incorrect?
Please contact us as soon as possible after delivery. We may request your order number and photos of the item and packaging to review the issue.
Do I need approval before sending a return?
Yes. Please see our Refund Policy for return request instructions and obtain authorization before sending anything back. For an approved eligible return, we provide a prepaid return shipping label at no cost to you. Returns sent without authorization are not accepted.
When will I receive my refund?
We review your return after receiving and inspecting it. If approved, the refund is sent to your original payment method. Your bank or payment provider may need additional processing time.
How can I contact you?
Use our contact form to send us a question about your order or our products.